Mai Chau Holiday Packages

The rooms are not connected, so if you are traveling with young kids they would be in a completely separate room with no connecting door. Building 1's pool was shut down. One of the two rooms we were assigned stank so bad, it was inhabitable. The hosts were aware of this because before I could say anything they sent someone up with a fan saying they need 5 minutes to air it out because of cleaning the carpet. Upon coming back from the pool, 3 hours later, the smell was still overwhelming. No one could stay in that room, Therefore the 5 of us were forced to smash into 1 room. When I called to ask someone to fix the problem, no one returned my call, text or email. I reached out to EXpedia and they tried to help me, but the hosts were very uncooperative. I asked for a refund but they said if i checked out, they would short me an entire night's stay, so I would lose money. I then asked for a room change- which they eventually granted but I had to waste the entire next day going back and forth with the hotel front desk and expedia. The room change was much better and did not smell. Overall I would not use this 3rd party again at this property. They gave me a room no one could stay in and then I had to waste an entire day of my vacation getting a new room and arguing between all parties for an issue I didnt cause.

L’emplacement, la tranquillité et nous avons été upgradé dans un penthouse.

My experience was good overall. I have a few minor hiccups which let me to talk to some of the the front desk staff and manager, which were very accommodated, and tried to fix the problem as best they could. Overall beautiful hotel and what's day again.

Amazing stay! Rooms were large and clean. Restaurants were awesome. Would definitely stay again.

Big room, nice breakfast, friendly staff. Close to Metro stop. This hotel is a hidden gem in Rome.